Frequently Asked QuestionsCommon Customer Questions
What is your warranty policy on handmade MAX Diamonds Jewellery?
At MAX Diamonds we create your handmade jewellery using the highest quality materials and the most experienced and talented jewellers here in Sydney, Australia. Jewellery that you purchase from MAX Diamonds is something we want you to treasure for life, and go on to become family heirlooms. We take great pride in our work, and because of this all of our handmade jewellery comes with a lifetime guarantee against manufacturing and material faults.
All MAX Diamonds jewellery set with gemstones of any kind must be checked by one of our trained consultants every 18 months or the lifetime guarantee will be void. We recommend that you bring in jewellery purchased from MAX Diamonds for an annual complimentary check and clean to make sure that the precious gemstones are secure in their setting
Our guarantee does not cover any faults or damage caused by general wear and tear, misuse, neglect, scratches or accidents. Any changes to MAX Diamonds jewellery made by any jeweller other than us will make this guarantee void.
In the rare instance that there is anything you are concerned about with your jewellery, please contact us to arrange to bring in your jewellery as soon as possible for us to inspect, so we can either repair free of charge if covered by our guarantee or we can work out a quote to repair it for you.
We love hearing from you so please contact us with any questions you may have.
How much does a ring cost?
For 18ct white gold cast rings, the price starts at around $700AUD + GST for a classic solitaire – a handmade ring in 18-carat white or yellow gold with a simple, classical setting and no additional diamonds starts at about $1250AUD + GST. For a ring with additional diamonds set in the band, the price starts at about $1590AUD + GST.
For platinum rings, we need to check on the trading price of platinum on the day of purchase, as the cost of platinum fluctuates on a daily basis. If you have a design or idea in mind for your engagement ring, please feel free to email it to us or bring it in and we would be more than happy to work out some quotes for you.
How do I pay for my ring?
Where do the diamonds come from?
Our diamonds are predominantly mined in Russia and Canada, and are also sourced from cutting factories all over the world.
What is a Conflict-Free Diamond?
All of our diamonds at MAX Diamonds are certified as conflict-free and ethically traded. This means the diamond is mined and sold in compliance with United Nations resolutions and its sale directly benefits the country of origin. By contrast, unethical diamonds, also known as conflict diamonds or “blood diamonds”, are illegally traded to fund wars in developing countries.
If I have a picture of a ring, can you make it for me?
Absolutely. Feel free to bring in any pictures from magazines, sketches or existing jewellery you’d like to draw inspiration from. If you’re a budding artist, we would love to see your sketches. We can combine design features from a few rings, or create an entirely fresh design. We are experts are creating custom engagement rings and other jewellery.
What are your opening hours?
To make sure we can attend to you with care and attention, we ask you to make an appointment before you come to see our diamond collection in our Sydney showroom. Appointments are available between 9am to 4:30pm, from Monday to Friday. We can also open our showroom after hours during the week or on Saturdays. Just call us on (02) 9231 3454 to arrange an appointment.