Frequently Asked Questions
Common Customer QuestionsWhat is your warranty policy on handmade MAX Diamonds Jewellery?
At MAX Diamonds we create your handmade jewellery using the highest quality materials and the most experienced and talented jewellers here in Sydney, Australia. Jewellery that you purchase from MAX Diamonds is something we want you to treasure for life, and go on to become family heirlooms. We take great pride in our work, and because of this all of our handmade jewellery comes with a lifetime guarantee against manufacturing and material faults.
All MAX Diamonds jewellery set with gemstones of any kind must be checked by one of our trained consultants every 18 months or the lifetime guarantee will be void. We recommend that you bring in jewellery purchased from MAX Diamonds for an annual complimentary check and clean to make sure that the precious gemstones are secure in their setting
Our guarantee does not cover any faults or damage caused by general wear and tear, misuse, neglect, scratches or accidents. Any changes to MAX Diamonds jewellery made by any jeweller other than us will make this guarantee void.
In the rare instance that there is anything you are concerned about with your jewellery, please contact us to arrange to bring in your jewellery as soon as possible for us to inspect, so we can either repair free of charge if covered by our guarantee or we can work out a quote to repair it for you.
We love hearing from you so please contact us with any questions you may have.
How much does a ring cost?
A handmade ring in 18 carat white or yellow gold with a simple, classical setting and no additional diamonds starts at about $1450 AUD + GST. For a ring with additional diamonds set in the band, the price starts at about $1890 AUD + GST.
For platinum rings, we need to check on the trading price of platinum on the day of purchase, as the cost of platinum fluctuates on a daily basis. If you have a design or idea in mind for your engagement ring, please feel free to email it to us or bring it in and we would be more than happy to work out some quotes for you.
How do I pay for my ring?
Where do the diamonds come from?
Our diamonds are predominantly mined in Central and Southern Africa and the vast mine fields of Canada, and are sourced from cutting factories all over the world.
What is a Conflict-Free Diamond?
All of our GIA certified diamonds here at MAX Diamonds are certified as conflict-free and ethically traded. The GIA has a strict set of protocols that they follow in their grading process to ensure diamonds they have graded have been sourced ethically and sold in compliance with the Kimberley Process, to stem the illegal flow of conflict diamonds into the international marketplace and help ensure that only diamonds mined in accordance with the regulatory measures end up in jewellery sold to consumers.
If I have a picture of a ring, can you make it for me?
Absolutely. Feel free to bring in any pictures from magazines, sketches or existing jewellery you’d like to draw inspiration from. If you’re a budding artist, we would love to see your sketches. We can combine design features from a few rings, or create an entirely fresh design. We are experts are creating custom engagement rings and other jewellery.
What are your opening hours?
To make sure we can attend to you with care and attention, we ask you to make an appointment before you come to see our diamond collection in our Sydney showroom. Appointments are available between 9am to 4:30pm, from Monday to Friday. Just call us on (02) 9231 3454 to arrange an appointment.
Where are you located?
We ask you to make an appointment before you visit our showroom, to help us give you the time, quality, care and attention you deserve.
Do you have diamonds in stock for me to look at?
Do you sell wedding bands?
What is the difference between a handmade ring and a cast ring?
What is the difference between 9-carat and 18-carat gold?
I've heard about cut, colour, clarity, and carat. But what are 'polish' and 'symmetry' grades?
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