Refund policy
We offer a 14-day return policy on our ready-to-wear jewellery held in stock at the studio (excluding specially ordered items). This means you have 14 days from receiving your piece to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return you can contact us at:
Exceptions / non-returnable items
Because our custom-made pieces are created just for you, they are non-returnable, non-refundable, and cannot be cancelled once a deposit has been paid. Ready-to-wear jewellery specially ordered on your behalf is also not eligible for return. We’re unable to accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too and we are not responsible for any delay.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@maxdiamonds.com.au.
